‘Nightmare’: Fraudster tricks Taylor Swift fan into buying tickets worth $1,400 for Eras tour
Stefanie Klein, the accuser, is a California resident. She spent $1,400 to buy tickets to Taylor’s concert on StubHub
A woman has alleged that she was tricked into spending for Taylor Swift’s Eras tour seats. The person who sold her the tickets did not actually have them. Stefanie Klein, the accuser, is a California resident. She spent $1,400 to buy tickets to Taylor’s concert on StubHub.
The ticketing platform, however, later informed her that the seller she had bought from had no tickets. Stefanie recently opened up about what happened, claiming her purchase was not protected by StubHub’s ‘This Fan Protect Guarantee,’ which refunds the entire amount, as well as 200 per cent of the ticket purchase price, if the buyer falls victim to a fake seller.
“This Fan Protect Guarantee did not protect me,” Stefanie said, according to NBC. “I was given reason after reason, excuse after excuse after excuse. There’s nothing else I could get from customer service. I couldn’t keep calling. It was actually giving me high blood pressure, I couldn't do it anymore. I couldn’t spend my precious time arguing and arguing over and over again.”
‘I'm out of this nightmare’
She received a refund of $4,300 the next day after the I-Team reached out to StubHub. “Ah, such a relief that I'm out of this nightmare. Just such relief,” Stefanie said. She added, “I have to tell my story because this has to happen to other people. It’s heartbreaking and infuriating. And buyer beware.”
Steve McFarland with the Better Business Bureau noted that most of these problems begin on social media. “The biggest scams again, it’s not your transactions with a legitimate broker, it’s scams that have been portrayed to look so real on social media. That’s where the big scams are,” he said.
BBB advises anyone looking for last-minute tickets to avoid buying from strangers on social media. Please selling cheap tickets or paper tickets should be considered suspicious as all tickets to the tour are digital.
For Stefanie, it was eventually a “happy ending.” Her daughter will not miss the show as she managed to find other tickets.
